Grievance Policy

Please review this Grievance Policy carefully before using our website. By accessing and using the Glaminous Wellness website or any of its related platforms (collectively referred to as the "GW Websites"), owned and operated by Glaminous Wellness Private Limited (referred to herein as "GW," "we," "us," and "our"), you agree to abide by this Grievance Policy. If you do not agree with any part of this policy, please refrain from using the GW Websites. GW reserves the right to amend this Grievance Policy at any time without prior notice. Your continued use of the GW Websites constitutes acceptance of any revisions to this policy.

How to Submit a Grievance:

Users (customers/distributors) can submit a grievance request through three methods:

1. By filling out the grievance feedback form accessible from the website footer area.

2. By opening a support ticket with the "Grievance" nature selected.

3. By Filling the grievance Feedback from through our Registered App(GLAMINOUS WELLNESS) Available at Android OS.

Customer Support:

In the event that customers/distributors encounter technical difficulties while submitting a grievance, they may contact us directly by phone at +91-7814656788/+91-9876544273 or via email at INFO@glaminouswellness.com.

Support Ticket:

Customers have the option to create support requests/grievance requests by utilizing the Support Ticket feature. Active customers can initiate a grievance request by following these steps: Login > Support Ticket > Open New Ticket > Ticket Nature (Grievance).

Grievance Redressal:

Upon receiving a grievance request, our grievance department will acknowledge receipt within 48 working hours via the support ticket system. Subsequently, our team will endeavor to address and resolve the grievance in a timely manner.

If the customer/distributor fails to respond within 30 days of receiving the initial reply from our grievance department, we will consider the matter resolved.

We are committed to addressing and resolving grievances promptly and fairly to ensure the utmost satisfaction of our customers and distributors.

If you have any questions or concerns regarding our Grievance Policy, please contact us at Info@glaminouswellness.com.